Shipping Policy

At AquaPure, we work hard to get your order delivered to you as quickly and safely as possible. Please review the information below before placing your order.

1. Order Processing

Orders are typically processed within 1 to 2 business days after the order is placed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive tracking information when available.

2. Delivery Times

Estimated delivery times may vary depending on your location and the courier service.

Major Cities: 2 to 5 business days
Other Areas: 3 to 7 business days

These are estimated delivery times and are not guaranteed. Delays may occasionally occur due to courier operations, weather conditions, public holidays, high order volumes, or other circumstances outside of our control.

3. Shipping Charges

There are no shipping charges! We offer free shipping on all orders!

4. Tracking Your Order

Once your order has been shipped, tracking information will be provided when available.

Please allow some time for the courier's tracking system to update after your order has been dispatched.

If your tracking information has not updated for an extended period, please contact our customer support team and we will be happy to assist.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact information at checkout.

If an order is returned to us because of an incorrect, incomplete, or unreachable address, additional shipping charges may apply if the order needs to be shipped again.

6. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their delivery procedures.

If a customer is unavailable or cannot be reached, the courier may return the package to us.

If the order is returned because the customer was unavailable, refused delivery, or could not be reached, additional shipping charges may apply for reshipment.

7. Delayed or Lost Shipments

While we work with reliable courier partners, delivery delays can occasionally occur due to circumstances outside of AquaPure's control.

These may include:

• Weather conditions

• Public holidays

• Courier delays

• Incorrect address information

• High shipping volumes

• Operational disruptions

• Other circumstances beyond our control

If your order appears to be significantly delayed or lost, please contact us. We will work with the courier to investigate the shipment and help resolve the issue.

8. Damaged Packages

If your package arrives visibly damaged, please take photos or videos of the package before opening it and contact us as soon as possible.

If the product inside is damaged, please provide photos or videos showing the damage so our team can investigate and assist you.

9. Order Changes

If you need to change your delivery address or make another change to your order, please contact us as soon as possible.

We can only make changes to an order before it has been processed or shipped. Once an order has been shipped, changes may no longer be possible.

10. Contact Us

If you have any questions about your order or delivery, please contact AquaPure Customer Support.

We are always happy to help you with your order and delivery.