Refund policy

At AquaPure, we want you to feel confident about your purchase. If you’re not satisfied with your order, we’re here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided the following conditions are met:

  • The product is unused and in its original condition.

  • The product is returned with all original packaging and accessories.

  • The product has not been damaged, modified, or improperly installed.

  • The product is not showing signs of misuse or physical damage.

For hygiene reasons, used shower filters, tap filters, and opened filter cartridges may not be eligible for return or refund unless the product is defective.

2. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.

Please send us:

  • Your order number

  • Photos or a short video showing the issue

  • Photos of the packaging, if it arrived damaged

Our team will review the issue and, where applicable, arrange a replacement or refund.

3. Wrong or Missing Items

If you receive an incorrect or incomplete order, please contact us within 48 hours of delivery.

We’ll review the order and arrange the appropriate replacement or solution at no additional cost where the error occurred during order processing or fulfillment.

4. Change of Mind

If you simply change your mind after receiving your order, you may request a return within 30 days, provided the product is unused and meets our return conditions.

Return shipping costs for change-of-mind returns are the customer's responsibility.

5. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method or another mutually agreed method.

Please allow reasonable processing time for the refund to appear in your account after it has been issued.

6. Products Not Eligible for Refund

Refunds may not be provided for:

  • Products that have been used or installed, unless they are confirmed to be defective.

  • Opened filter cartridges due to hygiene considerations.

  • Products damaged through misuse, improper installation, or accidental damage.

  • Products returned without the original accessories or packaging where these are required for inspection.

  • Returns requested after the applicable return period.

7. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

We can only cancel orders that have not yet been processed or shipped. Once an order has been shipped, it may be subject to our return policy.

8. How to Request a Return or Refund

To request a return or refund, please contact our customer support team with:

  • Your order number

  • The reason for the return or refund

  • Photos or videos, if applicable

Our team will review your request and provide the next steps.

AquaPure reserves the right to assess each return or refund request individually and may request additional information to verify the condition of the product.

Contact us:
helpaquapurehome@gmail.com